Customer Service
If you have a Stalker product in need of service, please call our Customer Service department (toll free) at 1-877-782-5537. If you are outside of the United States or Canada, please dial (972) 398-3780, extension 222. A customer service representative will troubleshoot the problem over the phone and determine which part of your system will need to be serviced.
Radar and Lidar Certification
Certifications can be sent to the factory or any of our authorized repair centers across the U.S. Please check with your local jurisdiction for polices or regulations.
Factory Turnaround
We strive to quickly repair and return our customer’s products. In most cases repairs are completed within 7 days of receipt (not including return transit time).
For out of warranty service, a repair estimate is available upon request and all non-warranty repairs are 100% satisfaction guaranteed (parts and labor) for 90 days.
Walk-In Hours
Monday-Friday | 9:30 am – 2:30 pm
The factory service center is located at our main production facility. This service center has access to all of the sophisticated testing equipment used in the manufacturing of Stalker products.
Call-In Hours
Monday-Friday | 8:00 am – 5:00 pm
1-877-STALKER, Ext. 222
(1-877-782-5537)
Local (972) 398-3780, Ext. 222
Service Ticket
Do you think that you have a problem, or just need a timely answer to a question?
Fill out this simple form to get the ball rolling >>
Product Return
Once it’s been determined that you have a product that needs to be returned to us for service or repair.
Click here to send the necessary information >>
INTERNATIONAL SERVICE CENTERS
Canada
Mega-Tech
7116-67 Street NW
Edmonton, AB
T6B 3A6
Canada
Phone: 780-438-9330
Fax: 780-435-7606
Gilles Amyotte
Web Site: Mega-Tech.com
Finland
Sarco Electronics
Niittylantie 3
Fin-00620, Helsinki, Finland
Phone: 358-9-777-150-28
Fax: 358-9-757-1942
Esa Sihvola
Email: esa.sihvola@kolumbus.fi
Web Site: Sarco.fi
Quebec OfficeSainte-Catherine QC
J5C 1C2
Canada
Phone: 450-845-4123
Fax: 450-845-6494
Martin Veilleux
Web Site: Mega-Tech.com
New Zealand
Spectratek Systems, Ltd.
7 Sunbrae Drive
P.O. Box# 48-059
Silverstream, Upper Hutt
Wellington, NZ 5142
Phone: 64 4 528 3927
Neil Lambert
Email: nlambert@spectratek.co.nz
Australia
Ballinger Technology Pty Ltd
Unit 20/23 Heyington Ave
Thomastown
Australia
Phone: +61-363868722
Fax: +61-393868733
Darryl Ballinger
Email: darryl@ballingertech.com.au
Web site: ballingertech.com.au
U.S. AUTHORIZED SERVICE CENTERS
Third Party Retailer
To have a Stalker product serviced that was purchased from a third party retailer, please contact them directly for service.
Alabama
Central Communications
1748 Eva Road NE, Cullman, AL 35055
(P.O. Box 1047, Cullman, AL 35056-1047)
Phone: 256-734-6000
Phone: 256-338-6279
Contact: Ellis Folsom
Louisiana
Chase Electronics
1391 Highway. 15 North, Baskin, LA 71219
Phone: 318-248-6108
Fax: 318-248-6109
Dan Chase
Email: dan@chaseelectronics.com
Website: chaseelectronics.com
Arkansas
Precision Radar
4108 Olympia Drive, Bryant, AR 72022
Phone: 501-425-2258
Fax: 501-801-8152
Mike Cathey
Email: mikecathey@precisionradar.com
Premier Wireless
Communications
4116 Melancon Road, Broussard, LA 70518-8250
Phone: 337-201-6501
Fax: 337-364-7514
Ray Gary
Email: rgary3@bellsouth.net
California
Southern California Radar/Laser Certification Laboratory
PO Box 2397
2859 Fonts Point Drive, Borrego Springs, CA 92004-2397
Phone: 619-922-3504
William Dunable
Email: wfd@SoCalRadar-LaserCertificationlab.com
Maine
TMDE Calibration Labs
839 River Road, Richmond, ME 04357
Phone: 207-737-4493
Fax:
Allen Tripp (ext. 107)
Email: allen@tmde.com
Website: www.tmde.com
Connecticut
New England Radar Lab
76 Belle Vale Street, Monroe, CT 06468
Phone: 203-268-2705
Fax: 203-268-8568
Raymond Martens
Del Kouf
Email: ner-lab@snet.net
Michigan
A.B.L. Electronics
388 Robbins Drive, Troy, MI. 48083
Phone: 248-588-6663
Fax: 248-588-0851
Email: atruhan@ablserv.com
Florida
Communications Corp. of Jacksonville
1408 Cesery Blvd., Jacksonville, FL 32211
Phone: 904-762-1313
Walter White
Email: commcorpjax@gmail.com
New Jersey
R & R Radar, Inc.
762 White Horse Pike (aka: Rte. 30)
Atco, NJ 08004
Phone: 856-767-7734
Fax: 856-767-7550
Dan MacDuff
Email: info@rnrradar.com
Phone: 850-482-3107
Branch Manager, Todd Reed
Email: treed@ask4ci.com
New York
CW Electronics
350 Columbia Turnpike, Rensselaer, NY 12144-4441
Phone: 518-477-2569
Fax: 518-479-0777
Nick Dyer
Email: cwelectr@nycap.rr.com
Phone: 772-569-5355
Toll Free: 1-888-275-4244
Fax: 772-567-2292
Branch Manager, Jeff Willingham
Email: jwillingham@ask4ci.com
North Carolina
Gately Communication Company
320 West Lake Dr., Kill Devil Hills, NC 27948
Phone: 252-441-2066
Fax: 252-441-0913
Larry Gately
Email: lgately@gately.com
Web Site: www.gately.com
Phone: 813-887-1888
Fax: 813-887-3884
Joe Ioco
Email: jioco@ask4ci.com
Gately Communication Company
3928 Hwy. 11 North, Kinston, NC 28501
Phone: 252-522-5500
Fax: 252-558-4860
Larry Gately
Email: lgately@gately.com
Web Site: www.gately.com
Phone: 863-646-7009
Toll free: 1-800-723-2779
Fax: 863-644-3325
Jay or Reba Logue
Email: jlogue1339@earthlink.net
Georgia
Mobile Communications Inc.
1375 Access Road, Covington, GA 30014
Phone: 770-786-1820
Fax: 770-787-1632
Tom Blair
Email: tomblair@callmc.com
Jacksonville, FL 32218
Phone: 904-591-6917
Tim Spaulding
Email: fmst04@outlook.com
Pennsylvania
Davidheiser’s Inc.
181 Ridge Road, Telford, PA 18969
Phone: 215-257-5676
Fax: 215-257-0220
Dave McCrork
Kansas
911 Custom
6970 W. 152nd Terrace, Suite B
Overland Park, KS 66223
Phone: 913-390-8540
Kelly Kinsey
Email: kelly@911custom.com
Web Site: www.911custom.com
Tennessee
Wireless Plus, Inc.
1136 Myatt Blvd., Madison, TN 37115
Phone: 615-333-0108
Fax: 215-257-0220
Mark Walker
Email: tech@wirelessplusinc.com
Website: www.wirelessplusinc.com
Phone: 785-827-8555
Fax: 785-827-1921
Craig Fischer
Email: cfischer@ka-comminc.com
Utah
Premier Vehicle Installation
3038 Specialty Circle, Salt Lake City, Utah 84115
Phone: 801-478-3062
Jim Trickett
Email: jim@premiervehicle.com
Website: www.premiervehicle.com
Manhattan, KS 66502
Phone: 785-776-8177
Fax: 785-776-6434
Scott Fischer
Email: sfischer@ka-comminc.com
Virginia
ComSonics
1350 Port Republic Road, Harrisonburg, VA 22801
Phone: 540-434-5965
Fax: 540-437-2131
Malcolm McIntyre
Email: mmcintyre@comsonics.com
Website: www.cars-comsonics.com
Phone: 913-764-7314
Fax: 913-764-7514
Jim Oehm
Email: joehm@ka-comminc.com
Gately Communication Company
913 Executive Court, Ste 106, Chesapeake, VA 23320
Phone: 757-547-5723
Fax: 757-548-9313
Larry Gately
Email: lgately@gately.com
Web Site: www.gately.com
Kentucky
P.B. Electronics
248 W. Peaceful Ct., Shepherdsville, KY 40165
Phone: 502-543-7032
Fax: 502-543-3510
Paul Buse
Email: paul@pbelectronics.com
Gately Communication Company
501 Industry Drive, Hampton, VA 23661
Phone: 757-826-8210
Fax: 757-826-7213
Larry Gately
Email: lgately@gately.com
Web Site: www.gately.com
Washington
Cascade Engineering Services, Inc.
6640 185th Ave NE, Redmond, WA 98052
Phone: 425-895-8617
Fax: 425-895-8620
Cliff Nahm
Email: cliffn@cascade-eng.com
Traffic Radar Certification
Defender Supply
845 FM 407 W, Argyle, TX 76226
Phone: 903-564-5641
Fax:
Brad Benson
Email: radar@defendersupply.com
Web Site: defendersupply.com
PRODUCT WARRANTY INFORMATION
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